Housing Coordinator

Program: Pando Permanent Supportive Housing (PSH)

Location: Indianapolis, IN

 $25/hour | Full-Time | On-Site

About Lutheran Child and Family Services (LCFS)

Lutheran Child and Family Services of Indiana/Kentucky, Inc. (LCFS) is a nonprofit social service organization founded in 1883. We provide residential and community-based services to children, families, and individuals across Indiana and Kentucky.

Guided by our mission—Engaging and Empowering Families and Community with Love, Compassion, Faith, and Support—LCFS partners with individuals and communities to promote safety, stability, and long-term self-sufficiency.

Learn more at www.lutheranfamily.org.

Position Overview

The Housing Coordinator provides operational leadership for LCFS’s 30-unit Permanent Supportive Housing (PSH) program. This role oversees program operations, ensures compliance with HUD, Continuum of Care (CoC), and Housing First standards, and supports a trauma-informed, culturally responsive housing environment.

The Housing Coordinator supervises housing staff, supports resident engagement and services, manages partnerships, and ensures the program operates effectively, compliantly, and in alignment with LCFS’s mission.

This role is ideal for a housing professional who can balance program oversight, staff leadership, compliance accountability, and resident-centered care.

What Success Looks Like in This Role

Within your first 90 days, you will:

1. Ensure PSH operations align with HUD, CoC, and Housing First requirements

2. Maintain accurate program oversight, reporting, and compliance readiness

3. Supervise and support housing staff with clear expectations and coaching

4. Foster a stable, respectful, and trauma-informed housing environment

5. Strengthen partnerships with property management and service providers

Core Responsibilities

Program Compliance & Oversight

1. Ensure compliance with HUD, CoC, and PSH standards

2. Oversee audits, monitoring, reporting, and documentation requirements

3. Ensure accurate and timely data entry and reporting in HMIS/ETO

4. Monitor program performance and address compliance gaps proactively

Resident Support & Engagement

1. Oversee intake, orientation, and ongoing resident engagement

2. Support resident goal-setting, life skills activities, and tenant councils

3. Ensure services align with Housing First and trauma-informed practices

4. Respond to resident concerns and support crisis response as needed

Partnership & Community Collaboration

1. Serve as liaison with property management, service providers, and community partners

2. Coordinate services that support housing stability and resident success

3. Represent the program in community meetings and collaborative spaces

Staff Supervision & Program Operations

1. Supervise housing program staff, interns, and volunteers

2. Provide coaching, performance feedback, and workload coordination

3. Oversee scheduling, facility use, and operational workflows

4. Track program budgets and support fiscal responsibility

Program Development & Advancement

1. Contribute to program development, grant reporting, and continuous improvement

2. Support initiatives that expand housing access and supportive services

3. Assist leadership with planning, evaluation, and strategic growth

Required Skills & Capabilities

1. Strong leadership, organizational, and supervisory skills

2. Ability to manage program operations, compliance, and staff oversight

3. Knowledge of HUD CoC, Housing First, and PSH principles

4. Experience working with HMIS or similar data systems (or willingness to learn)

5. Strong communication skills with residents, staff, and partners

6. Ability to exercise sound judgment and manage sensitive situations

Minimum Qualifications

1. Minimum 2 years of experience in supportive housing, homeless services, or case management

2. Demonstrated experience with program compliance and coordination

Nice-to-Have Qualifications

1. Bachelor’s degree in Social Work, Human Services, or a related field

2. Experience working with chronically homeless populations or co-occurring disorders

3. Familiarity with the Indianapolis Continuum of Care and local service networks

4. Bilingual abilities

Education & Requirements

1. Ability to pass background checks per LCFS policy

2. Ability to work on-site at Pando Aspen Grove and LCFS offices

3. Flexibility to work occasional evenings or weekends to support residents or respond to emergencies

Why You’ll Love Working With Us

1. Competitive compensation commensurate with experience

2. Health, dental, vision, and retirement benefits

3. Professional development and leadership growth opportunities

4. A mission-driven environment where your leadership directly impacts housing stability

Ready to Lead and Make an Impact?

If you’re a housing professional ready to lead a PSH program with purpose, structure, and compassion, we encourage you to apply and help us build safe, stable, and thriving communities.